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What kind of materials and services do you offer?We specialize in high-quality creative supplies, such as acrylic, in a variety of colors, finishes, and transparencies. We also offer select wood sheets, leather, and specialty materials for laser cutting, engraving, and crafting. Beyond the sheet supplies, we can offer digital design, laser-cutting, laser-engraving, and full color UV printing services.
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What thicknesses of material do you offer?We currently offer acrylic in the following thickness: 1/16" (0.06") 1/8" (0.118") 1/4" (0.236") The widest variety of material styles can be found in 1/8" thickness. However, availability will be based on material style. Be sure to check product listings for available sizes or reach out to us if you have a material request.
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What dimensions of sheet materials do you offer?Our standard acrylic sheet size options range from 2" sample chips up to 24" x 48" panels. A majority of our selections will have the following 3 options available to select on our website: 2" x 2" Samples 6" x 12" Mini Cuts 12" x 18" Standard Cuts Basics, like 1/8" and 1/4" clear, white, and black acrylic, are available up to 24" x 48" and are in-stock and ready to ship* (Based on quantities requested). Some other colors and finishes may have additional options. Please email us if you have any questions at info@ceruleantides.com
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What dimensions of 3M adhesive sheets do you offer?We currently offer 3M adhesive-backed sheets in 12" x 18" or 12" x 60 yard rolls. This double-sided tape can be applied to materials before laser cutting for easy application and adhesion.
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Does your acrylic material have any masking on it?Mostly, yes. Typically, manufacturers will place a protective masking on the material to prevent any damage in transit. Some manufacturers use paper masking (more common) while others use film masking (there are different types of film masking). Some materials may not come with any protective masking at all. The masking type for any material option will be listed in its product description.
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Can I use your materials in a CO2 laser?Yes! All of our acrylic is CO2 laser-compatible, and we regularly test our materials in-house to ensure high-quality cuts and engravings. Some materials, like certain leathers and specialty woods, may require additional testing for your specific laser. **No matter what type of material or masking you use, be sure it is laser safe! Always test your material and masking on a small scale prior to beginning your project.
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If I need to mask my material, what product(s) do you recommend?"If you’re laser-cutting or engraving, a good masking will help reduce flashback and residue. We offer a medium-tack (582U) and a high-tack (592U) paper masking. We also recommend a burnishing tool to smooth down the paper masking to the material as best as possible. **Reminder: Any loose/poorly adhered paper masking is a fire hazard!
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Why do some of my sheets look different even if they are the same size, color, and thickness?"Acrylic is manufactured in large batches, and slight variations in color, texture, or thickness can occur between production runs. Lighting and viewing angles can also make certain colors appear slightly different. SIZING: Material dimensions provided in the product description are approximate and not guaranteed. For example most products are listed as they are cut (-12"x 18") but may be closer to ~11.75" x 17.75" after blade loss. COLOR/SHADE: All cast acrylic is likely to have variances in shade (although they are the same color code) as well as thickness due to the casting or extruding process. THICKNESS: The typical thickness tolerance in cast acrylic can be as great as +/-30%, whereas the extruded acrylic options (currently all mirror & transparent pink, purple, mint, and teal) are much more consistent in terms of thickness with only +/-10%.
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What is the difference between cast acrylic and extruded acrylic?The two types of acrylic (cast and extruded) are different due to the way they are/need to be manufactured. Cast acrylic is created when liquid ingredients are poured into a glass mold (more homogenous/even mixture resulting in high quality engraves) whereas extruded acrylic is produced by forcing ingredients through a specified shape (less homogenous/not evenly mixed ingredients resulting in a patchy-looking engrave). Cast acrylic: -less odor -cuts and engraves beautifully -larger thickness variance (sheets can vary up to 30% thickness even within the same exact cut piece) Extruded acrylic: -stronger odor -cuts beautifully but does not engrave very well -smaller thickness variance (sheets can vary up to 10% thickness)
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What is your Return Policy?All sales are final once an order has been placed. There are no order edits, refunds, or exchanges permitted. Please inspect all digital and/or physical product(s) immediately. If there are any issues or you have any questions about your order, contact us within 3 business days from receiving the product(s). Order issues/ requests should include your original order number, a reason for the request, and any applicable photos. If a refund or return is applicable, as determined by Cerulean Tides, it will be given back as a credit for future purchases minus any shipping charges. If a replacement/return is applicable, the customer is responsible for any return postage unless otherwise expressed by Cerulean Tides. We reserve the right to refuse the return or charge a restocking fee of up to 25%.
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If I place an order today, how long until it is shipped?"We strive to ship orders same or next business day! Processing times may vary based on order volume, but we work hard to get your materials out quickly. Shipping times depend on your location. We currently ship via UPS and USPS. The carrier we choose to use for any given order will be at our discretion. You will receive an email confirmation with the tracking number for your order which will also contain the estimated delivery date. Please note that once it leaves our facility, it is out of our hands. Please allow up to two weeks from the ship date for your order to arrive. If there are any questions related to your order, or you experience any issues with the carrier/order, please reach out to us directly so we can look into it for you. Our email is info@ceruleantides.com
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Do you offer local pickup options or only ship?Yes. If you are local to us in Broward County or will be in the area, you can select "Local Pickup" at checkout to pick up same day and/or to save on any shipping fees. Our current address is 3460 NW 27th Ave Unit D1, Pompano Beach, FL 33069. We will notify you via email when your order is ready for pickup. If it is a "rush", please call us to let us know. If you plan on sending a package-pickup-service (like Uber or Lyft), please give us permission to release your order to the third-party prior to them showing up. If you have any questions, you can email us at info@ceruleantides.com.
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I have questions! How do I contact you?It is best to email us at info@ceruleantides.com for all inquiries. We do our best to respond right away, but please allow up to 2 business days for a response.
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